Natura

At the moment, Natura products can be found in the following markets:

North America
• United States - https://naturabrasil.com

Latin America
• Brasil – https://www.natura.com.br/
• Chile - https://www.natura.cl/
• Argentina - https://www.naturacosmeticos.com.ar/
• Colombia - https://www.natura.com.co/
• Peru - https://www.natura.com.pe/
• Bolivia - http://www.natura.com.bo/
• Mexico – https://www.natura.com.mx/

Europe
• France – https://www.naturabrasil.fr/fr-fr/ UK, Sweden, Switzerland, Luxembourg, Netherlands, Italy, Austria, Germany, Belgium, Spain, Denmark – https://www.naturabrasil.fr/en-us/

As part of a corporate simplification, Natura is refocusing its growth and mission on our homeland in Latin America. This strategic decision allows us to strengthen our impact and our commitment to conscious beauty in the region where our journey first began.

Not at all! Natura remains a strong and vibrant brand. We are simply returning to our roots to focus on our Latin American operations, where we continue to be the home of well-being and sustainability.

Our ecommerce will remain open until June 30th. We encourage you to shop your favorites early, as all items are available only while supplies last.

Yes. Every order placed by June 30th will be processed, shipped, and delivered according to our standard shipping times. You will receive a tracking number via email as soon as your package is on its way.

We are still here for you! Our customer care team remains available to support you with any questions, returns, or tracking inquiries. You can reach us at product.support@natura.net.

While our local direct operations are closing, our heart remains open in Latin America. If your travels ever lead you to Brazil or across the region, we would love to welcome you to our local stores! You can also follow our global mission and impact at Naturanatura.com.br

Your well-being remains our priority. We stand by the quality of our products. If you experience any issues or skin reactions, or if a durable product presents a defect, please reach out to our Customer Care team at product.support@natura.net.

We encourage you to make the most of your credits! All Gift Cards and promotional vouchers must be redeemed on our website by June 30th. After this date, our local checkout will be deactivated, and local credits will no longer be valid. This is the perfect time to use them during our Farewell Sale and enjoy 60% OFF your Amazonian favorites.

 Our subscription program will officially conclude on May 31st. Your last box will be shipped in May, and no further charges will be made to your account after that date.

We want you to be happy with your purchase. Returns will be accepted up to 45 days after the date of purchase. Please note that after our operations close on June 30th, all returns must be coordinated via email at product.support@natura.net.

Click Best Sellers and discover our customers favorites.

Yes, since 2006 we have abstained from testing ingredients or products in animals, while maintaining our commitment to safety and efficacy. Instead,we invest in science, innovation and technology, utilizing alternative methods like 3D skin testing developed in our laboratories to ensure product safety and effectiveness. In October 2008, we obtained certification from PETA (People for the Ethical Treatment of Animals) for our cruelty-free practices. However, this wasn’t our first recognition; in September of the same year, we were awarded the Leaping Bunny seal by Cruelty Free International, another advocate for animal rights. Additionally, we are listed among the companies endorsed by Projeto Esperança Animal (PEA), a Brazilian environmental entity dedicated to combating animal abuse and cruelty.

Yes, Natura operates a fixed cut-off date animal testing policy. Since January 11th, 2006, Natura has banned animal testing for all products and new ingredients developed exclusively by or for Natura. For new ingredients provided by external suppliers, our fixed cut-off-date is March 11th, 2013.

No. Natura does not sell any cosmetic products in regions such as China where animal testing is mandatory for imported cosmetics. Natura is a cruelty-free company that does not believe in animal testing. If our values and ethics are compromised in any way, we will abstain from selling in those markets.

B Corporations are for-profit companies certified to meet rigorous standards of social and environmental performance, accountability, and transparency. Just like the B Corp movement, we believe that businesses have an equal responsibility to the community and to the planet as they do to shareholders and other stakeholders.

Yes. We source 100% of our Palm Oil from Agropalma, a premium quality palm oil producer operating in Northern Brazil. Agropalma is RSPO (Roundtable on Sustainable Palm Oil) certified since 2011, and has been elected the number one Palm Oil Producer in Greenpeaces' 2012 Scorecard. Currently, we use Palm Oil in our bar soaps.

Our products are formulated without parabens, phthalates, propylene glycol, mineral oil, PABA, petroleum, triclosan, DEA and animal ingredients.

No, all our products are free from plastic scrub microbeads. Instead, we use natural plant seeds, such those from Maracujá, and rice husks.

Yes. Since our products are made with natural ingredients, the color might vary without altering its properties.

Natura is a sustainable cosmetics brand. We formulate our products with Brazilian bio-actives and other natural ingredients combined with the best of modern technology. These biodiversity ingredients have been used by the local communities for generations and the Natura group’s R&D; experts apply their technological expertise to bring out the best in each of them.

In the first half of 2018, on average, our products had 84% plant ingredients. To achieve this significant number, we have concentrated our investments and efforts on research and innovation to plant base our formulas. And doing this requires a lot of technology because it is not enough to mix water and plants.

Yes, our packaging is recycled and recyclable. We see our products and operations as part of a long-life cycle and we take responsibility for environmental impact from every touchpoint in the supply chain. Therefore, our cartons are made of 30% post-consumer recycled material, and all our plastic bottles, jars and tubes are made of 100% post-consumer recycled materials or green plastic sourced from sugarcane ethanol. The exception lies in the hand cream aluminum tube, the 75ml mini-bottle and the soap wrapping paper, which are not recycled but are recyclable. Along with other sustainable projects and goals, we are proud to be carbon neutral since 2007.

Yes, we do offer gift wrapping. If you would like to gift wrap your beauty products, you can select this option at checkout.

Our products are available online on our website or in the Amazon store.

• Our Website: https://www.naturabrasil.com/

• Amazon Store: https://www.amazon.com/stores/Natura/page/962032ED-7229-4C30-B306-96588AA13D06

Please contact our customer service by email (help@naturabrasil.com) to help you with this request.

Go to your Account page, and select "Update Your Password" under Settings.

We offer 2 free samples at checkout with purchases atwww.natura.com, however our samples are not sold or shipped separately.

If you are a Natura’s registered customer, go to your account page and you will find all items purchased and a tracking number corresponding to each order.

Please go to your account page and check if your order has not been fulfilled. If it has not been fulfilled, contact Customer Service who may be able to change or cancel your order, by phone on +1 720-408-2293 or email help@naturabrasil.com. If your order has already been fulfilled, please go through the normal return process once you receive your item.