Frequently Asked Questions
In which markets can I find Natura products?
At the moment, Natura products can be found in the following markets:
North America
• United States - https://naturabrasil.com
Latin America
• Brasil – https://www.natura.com.br/
• Chile - https://www.natura.cl/
• Argentina - https://www.naturacosmeticos.com.ar/
• Colombia - https://www.natura.com.co/
• Peru - https://www.natura.com.pe/
• Bolivia - http://www.natura.com.bo/
• Mexico – https://www.natura.com.mx/
Europe
• France – https://www.naturabrasil.fr/fr-fr/ UK, Sweden, Switzerland, Luxembourg, Netherlands, Italy, Austria, Germany, Belgium, Spain, Denmark – https://www.naturabrasil.fr/en-us/
Asia
• Malaysia -https://naturamy.com
What are our best sellers?
Click Best Sellers and discover our customers favorites.
Are Natura products cruelty free?
Yes, since 2006 we have abstained from testing ingredients or products in animals, while maintaining our commitment to safety and efficacy. Instead,we invest in science, innovation and technology, utilizing alternative methods like 3D skin testing developed in our laboratories to ensure product safety and effectiveness. In October 2008, we obtained certification from PETA (People for the Ethical Treatment of Animals) for our cruelty-free practices. However, this wasn’t our first recognition; in September of the same year, we were awarded the Leaping Bunny seal by Cruelty Free International, another advocate for animal rights. Additionally, we are listed among the companies endorsed by Projeto Esperança Animal (PEA), a Brazilian environmental entity dedicated to combating animal abuse and cruelty.
Does Natura operate a fixed cut-off date animal testing policy?
Yes, Natura operates a fixed cut-off date animal testing policy. Since January 11th, 2006, Natura has banned animal testing for all products and new ingredients developed exclusively by or for Natura. For new ingredients provided by external suppliers, our fixed cut-off-date is March 11th, 2013.
Does Natura sell any cosmetic products in regions where animal testing is mandatory for imported cosmetics?
No. Natura does not sell any cosmetic products in regions such as China where animal testing is mandatory for imported cosmetics. Natura is a cruelty-free company that does not believe in animal testing. If our values and ethics are compromised in any way, we will abstain from selling in those markets.
What is a B Corp certification?
B Corporations are for-profit companies certified to meet rigorous standards of social and environmental performance, accountability, and transparency. Just like the B Corp movement, we believe that businesses have an equal responsibility to the community and to the planet as they do to shareholders and other stakeholders.
Does Natura use Palm Oil?
Yes. We source 100% of our Palm Oil from Agropalma, a premium quality palm oil producer operating in Northern Brazil. Agropalma is RSPO (Roundtable on Sustainable Palm Oil) certified since 2011, and has been elected the number one Palm Oil Producer in Greenpeaces' 2012 Scorecard. Currently, we use Palm Oil in our bar soaps.
Does Natura use parabens?
Our products are formulated without parabens, phthalates, propylene glycol, mineral oil, PABA, petroleum, triclosan, DEA and animal ingredients.
Do Natura products contain plastic scrub microbeads?
No, all our products are free from plastic scrub microbeads. Instead, we use natural plant seeds, such those from Maracujá, and rice husks.
Can Natura products slightly change color?
Yes. Since our products are made with natural ingredients, the color might vary without altering its properties.
How natural are Natura products?
Natura is a sustainable cosmetics brand. We formulate our products with Brazilian bio-actives and other natural ingredients combined with the best of modern technology. These biodiversity ingredients have been used by the local communities for generations and the Natura group’s R&D; experts apply their technological expertise to bring out the best in each of them.
In the first half of 2018, on average, our products had 84% plant ingredients. To achieve this significant number, we have concentrated our investments and efforts on research and innovation to plant base our formulas. And doing this requires a lot of technology because it is not enough to mix water and plants.
Is Natura packaging recycled?
Yes, our packaging is recycled and recyclable. We see our products and operations as part of a long-life cycle and we take responsibility for environmental impact from every touchpoint in the supply chain. Therefore, our cartons are made of 30% post-consumer recycled material, and all our plastic bottles, jars and tubes are made of 100% post-consumer recycled materials or green plastic sourced from sugarcane ethanol. The exception lies in the hand cream aluminum tube, the 75ml mini-bottle and the soap wrapping paper, which are not recycled but are recyclable. Along with other sustainable projects and goals, we are proud to be carbon neutral since 2007.
Does Natura offer gift wrapping?
Yes, we do offer gift wrapping. If you would like to gift wrap your beauty products, you can select this option at checkout.
Where can I buy Natura products in the US?
Our products are available online on our website or in the Amazon store.
• Our Website: https://www.naturabrasil.com/
• Amazon Store: https://www.amazon.com/stores/Natura/page/962032ED-7229-4C30-B306-96588AA13D06
I forgot to add my promotional code to my order, what should I do?
Please contact our customer service by email (help@naturabrasil.com) to help you with this request.
How do I reset my password?
Go to your Account page, and select "Update Your Password" under Settings.
Where should I direct my press inquiries?
To contact us regarding Public Relations, please contact Natura athelp@naturabrasil.com.
Do you offer samples?
We offer 2 free samples at checkout with purchases atwww.natura.com, however our samples are not sold or shipped separately.
Can I be notified if an out of stock item is back in stock?
Yes, and it is very simple! Go to the desired out of stock product page and click on "Notify me when the product is available".
How do I track my order?
If you are a Natura’s registered customer, go to your account page and you will find all items purchased and a tracking number corresponding to each order.
How do I change or cancel my order?
Please go to your account page and check if your order has not been fulfilled. If it has not been fulfilled, contact Customer Service who may be able to change or cancel your order, by phone on +1 720-408-2293 or email help@naturabrasil.com. If your order has already been fulfilled, please go through the normal return process once you receive your item.
How do I apply for a position at Natura?
If you are passionate about Natura and are interested in joining our Natura family, please send a resume tohelp@naturabrasil.com.
Lumina Hair Care Bundles & Chronos Skincare Routines - Satisfaction Guarantee
Your satisfaction is our goal. If for any reason, you are not completely satisfied with your Natura Lumina Hair Care Bundle or Chronos Skincare Routine order, you may return the unused portion of all the products on the regiment within 30 days from the date of purchase to receive a full refund of the amount paid for the order (including tax, but excluding shipping charges).
The 30-Day Money Back Guarantee applies only to the Lumina Hair Care Bundle and to the Chronos Skincare Routine purchased within the United States of America. Items that are returned outside of Natura’s return policy will be discarded and no refund will be issued.
The Lumina Hair Complete Care Sets comprises any of:
• Dry Hair Bundle (Shampoo 300ml, Conditioner 300ml, Hair Mask 250ml, Leave- In Treatment 150ml)
• Curly Hair Bundle (Shampoo 300ml, Conditioner 300ml, Hair Mask 250ml, Leave- In Treatment 300ml)
• Damaged Hair Bundle (Shampoo 300ml, Conditioner 300ml, Mask 250ml, Serum)
• Straight Hair Bundle (Shampoo 300ml, Conditioner 300ml, Leave-in Spray 150ml)
• Oily Hair Bundle (Shampoo 300ml, Conditioner 300ml)
The Chronos Skincare Routine comprises any of:
• Dark Spots Routine (Chronos Gentle Cleansing Mousse, Hydrating Toner or Purifying Toner and Vitamin C 10% Dark Spot Corrector)
• Instant Recharge Routine (Chronos Gentle Cleansing Mousse, Hydrating Toner or Purifying Toner and Aqua Auto-Replenish Gel-Hydrator)
• Purifying & Luminous Routine (Chronos Gentle Cleansing Mousse, Hydrating Toner or Purifying Toner, Daily Revitalizing Oil, Nourishing Night Cream)
• Each Age, One Routine (Chronos Gentle Cleansing Mousse, Hydrating Toner or Purifying Toner and Anti-Aging Face Cream 30+, 45+ or 60+)
• Ultimate Firmness & Elasticity Routine (Chronos Gentle Cleansing Mousse, Hydrating Toner or Purifying Toner, Smoothing Eye Serum, Intensive Firming Serum and Anti-Aging Face Cream 30+, 45+ or 60+)
• Oil Control and Pore Refiner Routine (Pore Purifying Cleanser, Pore Purifying Toner, Night Serum for Oil Control and Aqua Auto-Replenish Gel-Hydrator)
Natura does not accept exchanges or partial returns. If you wish to try a different product(s), please return the product(s) in its entirety (all components of the bundle including complete regimens) and place a new order for the product(s) you wish to purchase.
For returns, once the items are received by our warehouse, a refund will be issued within 10-15 business days and an e-mail notification will be sent.
RETURN INSTRUCTIONS
We offer a full refund of the purchase price, including tax, but excluding shipping charges, within 30 days from the date of purchase.
For online orders:
1. GET RETURN AUTHORIZATION: Contact Natura through help@naturabrasil.com, informing the order number or the email you used to purchase the Lumina Hair Care Bundle or Chronos Skincare Solutions.
2. FILL FORM AND SHIP PRODUCTS: Upon verification of your order’s eligibility, Natura will send you a link with a feedback form to be filled as well as a return address. Please complete the form and mail your products to the informed address.
3. CHECK YOUR EMAIL: You will receive an email confirmation in 10-15 business days, once your refund has been processed.