NATURA PRIVACY POLICY

NaturaBrasil.com (the “Website”) is published and maintained by Natura International Inc., with offices located at 400 West Broadway, 2nd Floor, 10012, New York, NY (“Natura Brasil,” “we” or “us”).

This privacy policy (“Privacy Policy”) describes our policies regarding the collection, use and disclosure of information on or through the Website. By visiting this Website, and/or using the services offered on or through this Website, you agree to the terms of this Privacy Policy as they may be amended from time to time.

If you do not agree with any term in this Privacy Policy, you should not use this Website. As we update and expand our services, this Privacy Policy may change and it is your responsibility to check for updates to the Privacy Policy. Any such update shall be effective even if you do not receive notice of such update; your continued access and use of the Website constitutes your acceptance of any changes or revisions to our Privacy Policy. This Privacy Policy is incorporated into, and is part of, the Website’s terms of use, which governs your use of this Website (“Terms of Use”).

This Privacy Policy only applies to Personal Information (as defined below) that we collect or that you provide through the following specific means: (i) this Website, EXCLUDING any public or interactive areas of the Website; (ii) other private email, online forms, or other online communications; (iii) in person at one of our retail stores. This Privacy Policy does NOT apply to information that you may provide to us, or that we may obtain, through other means, such as by phone, through postal mail or through other live and print media. We may interact with you on third party sites where we post content or invite your feedback, such as Facebook or Twitter. This Privacy Policy does not cover the privacy policies of these third party websites. You are responsible for viewing and abiding by the privacy policies and terms of use posted on these third party sites.

Subject to the provisions below, you may opt in or opt out of our sharing of your personal information with third parties for marketing purposes by following the directions in the “Your Right to Opt In and/or Opt Out” section below.

Natura Brasil does not knowingly collect or use any personally identifiable information from individuals under the age of 13. If we become aware that any such information has been provided or submitted to us, we will delete the information as soon as possible.

What information is Collected

The following are examples of the personal information that we collect:

Activity

Examples of Personal Information Collected

Registering on our website

Name and e-mail address; we may ask you to create a password to access your account

Purchasing on our website

Name, credit card number, billing address, shipping address, and phone number

BI Membership

Name, full birthday, telephone number, mailing address, and e-mail address

Sweepstakes and contests

Name, e-mail address, age, country/state of residence and other demographic information.

Submitting product reviews or using interactive services

Name, e-mail address, birth day and month, nickname, photographs, personal images, and beauty profile information you provide such as hair colour and eye colour

Product Availability Notifications

Name and e-mail address

In addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.

  1. Cookies1
  2. Flash Cookies2
  3. Web beacons, clear pixels, or pixel tags.3
  4. Web server logs.4
  5. Geo-location technologies.5

We also automatically collect an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access our Website. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Website, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information.

Note that we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

Analytics

We may use services such as Google Analytics to collect information about use of this Website. Google Analytics collects information such as how often you visit this Website, what pages you visit when you do so, and what other websites you used prior to coming to this Website. Google Analytics collects only the IP address assigned to you on the date you visit this Website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, and we encourage you to read those Terms of Use and Privacy Policy. We reserve the right to use other analytical tools similar to Google Analytics to collect the same types of information described above. You can prevent Google Analytics or other analytical tools from recognizing you on return visits to this Website by disabling cookies on your browser (see the “Cookies” section in the footnotes).

How is the Personal Information used?

We will use the Personal Information you provide to our Website in a number of different ways, including to: respond to your requests; process your orders; to provide you with information about our product and service offerings; anonymize and/or aggregate your Personal Information by combining it with other information; analyze user behavior as a measure of interest in, and use of, our Website and e-mails, both on an individual basis and in the aggregate. We may also use your Personal Information to maintain our internal record keeping and/or share it with our affiliates for internal marketing purposes. In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you.

You may opt out of receiving such notices from us by following the instructions in the “Your Right to Opt In and/or Opt Out” section below.

Do we share Personal Information and Website Usage information with others?

Mobile Devices

You may be visiting our Website from your mobile device. Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such information if you access the Website through mobile devices. Some features of the Website may allow for the collection of mobile phone numbers and we may associate that phone number to mobile device identification information. Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider and the setting of your devices, we or our third-party service providers may receive this information.

Any or all of these activities regarding the Website usage information may be performed on our behalf by our service providers.

Service Providers

We may use third-party partners to help operate our Website and deliver our products and services, and may share your information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business (such as Website or database hosting companies, address list hosting companies, credit card authorization companies, e-mail service providers, analytics companies, customer survey companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). We may combine information that you give us with other personally identifiable information from third-party sources to make our marketing efforts more efficient, including updating delivery and address information, which we use to correct our records.

Aggregate Statistics

We may disclose statistics, in the form of aggregate data, to third parties. This aggregate data may contain information regarding user behavior as a measure of interest in, and use of, our Website and emails such as overall patterns or demographic reports. The aggregate data will not describe or identify any individual user.

Legally Compelled Disclosures

We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We also may disclose user information to prevent or address fraud or illegal activity, or when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities. Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.

Business Transfer

In the event that Natura Brasil is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, or if Natura Brasil sells or otherwise transfer our assets or operations, you acknowledge and agree that Personal Information may be one of the transferred assets and that any acquirer of the part of our business, assets or stock affected may continue to use information about you as set forth in this Privacy Policy .

"Wish List" functionality

You can send your list of desired Natura Brasil items (“Wish List”) to your friends. You will be asked to complete the following fields: names and email address. We will also ask you to provide the name and email address of your friend, to enable us to send them the information. We only collect this data for the purpose of sending your email.

Security

We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. However, some transmissions that are unencrypted may be intercepted by third parties. Further, no data transmission over the Internet even if encrypted can be guaranteed to be private and no security system is perfect. So while we attempt to protect the information in our possession, we cannot promise that information about you will remain secure in all circumstances.

Development

THE WEBSITE IS UNDER CONTINUOUS DEVELOPMENT AND TESTING. THE WEBSITE MAY CONTAIN BUGS AND OTHER ERRORS THAT COULD ADVERSELY AFFECT THE USE OR PERFORMANCE OF OUR SERVICE. ANY ISSUES OR ERRORS OF THIS NATURE MAY IMPACT OUR ABILITY TO COMPLY WITH THIS PRIVACY POLICY.

Your California Privacy Rights

Do Not Track is a privacy preference that users can set in some of their web browsers. This Website does not currently respond to Do Not Track signals, but we may do so in the future. For more information about Do Not Track, please go to http://www.allaboutdnt.com. Third parties may collect personally identifiable information about your online activities over time and across different websites when you use our Website.

California Civil Code Section 1798.83 regulates how Personal Information of California residents may be shared with third parties for use in direct marketing. If you prefer that we not share your personal information with third parties for marketing purposes, please send your request, including your name, email address, street address, city, state, and zip code, via email to help@naturabrasil.com (please use the subject line: Privacy Opt-Out Request). We are not responsible for notices that are not labeled or sent improperly, or do not have complete information. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.

Your Right to Opt In and/or Opt Out

You may have the right to “opt in” and/or “opt out” of certain of our uses of your Personal Information. For example, at the time you are requested to provide Personal Information on this Website, you may have the opportunity to elect to, or not toreceive promotional correspondence from us. If at a later time you would like to opt out of receiving promotional emails from us, you may do so by following the unsubscribe instructions located at the bottom of each email.

Please understand that if you opt-out, Natura Brasil may still use your Personal Information (and may share your information with our service providers) in the other manners described in this Privacy Policy. We may still contact you in connection with your relationship, activities, transactions and communications with us. Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from entities that received your Personal Information prior to such request. In these cases, please contact that entity directly.

Consent to Processing

By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.

International Visitors

If you choose to provide us with Personal Information, Natura Brasil may transfer that information to its affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting our Website as a EU resident or from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information to the United States which does not have the same data protection laws as the EU and by providing your Personal Information you consent to and waive any claims in connection to:

  • the use of your Personal Information for the uses identified above in accordance with this Privacy Policy; and
  • the transfer of your Personal Information to the United States as indicated above.

If you do not accept this, please visit www.natura.com, then select and enter our designated site for your region.

Links to Third-Party Websites

Links on this Website to any third-party website (“Linked Site”) are provided solely as a convenience to you. If you use these links, you will leave this Website. We are not obligated to review any Linked Site, do not control such Linked Sites, and are not responsible for any such Linked Sites (or the products, services, or content available through such site). We do not endorse or make any representations about any Linked Site, any information, software, products, services, or materials found there or any results that may be obtained from using such Linked Site. If you decide to access any Linked Site, you do so entirely at your own risk. The Linked Site may contain its own privacy policy and terms of use governing the collection and use of your information, and we are not responsible for the use of any information you submit to the Linked Sites. You are responsible for viewing and abiding by the privacy policies and terms of use posted on any Linked Site.

Changes to this Privacy Policy

Natura Brasil reserves the right to change, revise or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Website by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this Website. Under certain circumstances, we may also elect to notify you of material changes or updates to our Privacy Policy by other means, such as posting a notice on the front page of our Website or by sending you an e- mail.

Contact Us

If you have any questions or comments regarding our privacy practices, you may contact us at social@NaturaBrasil.com or call our Customer Service at (718) 705-4313.

Effective Date: 05/02/17

  1. "Cookies" are small bits of information this Website requests your browser to save and send back to this Website with future requests. Cookies make your visits to our website more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit our website. If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. If you've chosen to disable cookies on your browser, some of the functionality of our website may be lost. For example, ertain of our web pages, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
  1. Flash cookies (also called Local Shared Objects or “LSOs”) are data files stored by the Adobe Flash plugin. They are similar to cookies, but can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
  1. Web beacons are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
  1. Web server logs store data for each page, file, and image requested from the Website. This data may include the requesting device’s IP address, browser self-identification, referring page, and cookies included with the request.
  1. Geo-location technology refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our website, or to enable your Device to send us precise location information. We may also automatically collect general location information from your Device browser.

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